ITIL V4 Foundation
Starting DateSeptember 21, 2020
DurationThree Days
CostTo Be Confirmed
Course code7048

Programme Overview

Quality driven Service Management is a cornerstone of business success. ITIL has been designed to help organisations develop and manage their IT more efficiently and cost effectively.

The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL. The ITIL Foundation course takes 3 days and on completion candidates will also have 2 credits towards the ITIL Expert. Everyone must start with the foundation which takes 3 days and is worth 2 credits.

Learning Outcome

  • Have a greater understanding of the content of the ITIL Service Transition book.
  • Have a concept of Service Management.
  • Know the Key Principles & Model of ITSM.
  • Define between Functions, Roles & Processes.


Who is this course for

  • Everyone


  • To be confirmed

Trainer Profile

Sure Skills


Applications Closing on 11th September 2020