Quality driven Service Management is a cornerstone of business success. ITIL has been designed to help organisations develop and manage their IT more efficiently and cost effectively.
The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL. The ITIL Foundation course takes 3 days and on completion candidates will also have 2 credits towards the ITIL Expert. Everyone must start with the foundation which takes 3 days and is worth 2 credits.
- Have a greater understanding of the content of the ITIL Service Transition book.
- Have a concept of Service Management.
- Know the Key Principles & Model of ITSM.
- Define between Functions, Roles & Processes.
Who is this course for
- To be confirmed