Customer Service Excellence

Programme Overview

Customer service training with a four step method to achieve quality customer service over one or two day training.

Learning outcomes

  • Examine the principles of customer service in your own sector but also in other sectors with relevance.
  • Learn about how Communication in Customer Service works across the three facets of Verbal, Vocal and Non-Verbal communications.
  • Learn how to invite customers to raise issues or complaints and how by doing so enhances your organisations ability to improve its offer.

Who is the course for

  • Anyone


  • The analogy of customers as various balls, different shapes, demands and expectations
  • Raving fans – what creates a Raving fan
  • The Art of Service Recovery
  • Effective and Empathetic listening skills that count
  • The Communication Process

Trainer Profile