Customer Service Excellence
Programme Overview
Customer service training with a four step method to achieve quality customer service over one or two day training.
Learning outcomes
- Examine the principles of customer service in your own sector but also in other sectors with relevance.
- Learn about how Communication in Customer Service works across the three facets of Verbal, Vocal and Non-Verbal communications.
- Learn how to invite customers to raise issues or complaints and how by doing so enhances your organisations ability to improve its offer.
Who is the course for
- Anyone
Modules
- The analogy of customers as various balls, different shapes, demands and expectations
- Raving fans – what creates a Raving fan
- The Art of Service Recovery
- Effective and Empathetic listening skills that count
- The Communication Process
Trainer Profile
